Hibernia Atlantic  
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support

Hibernia Support System

 

  If you require

  immediate technical

  assistance, please

  contact Hibernia

  Atlantic's Network

  Operating Center

  (NOC), on standby

  24/7/365 for you.

 

For the 24/7/365 NOC Support Hotline in

North America, please call:   1.888.774.8080

For the 24/7/365 NOC Support Hotline in

Europe, please call:   353.1.8673600

You can also reach us by email:

noc@hiberniaatlantic.com

HIBERNIA NOC INFORMATION

ESCALATIONPROCEDURES

Please click here for a printable PDF.

Hibernia's Latency Diagram


Support Philosophy

Hibernia Atlantic has deployed a full 24/7/365 Network Operations Center (NOC) and Systems Engineering Support environment.

Prior monitoring of the entire cable system and its active components is performed from CTC's (Hibernia Atlantic's sister company) NOC in Waltham, MA. Systems Engineering Support is managed in "Follow the sun" format between the engineering teams based in Dublin, Southport, Halifax and Boston.


Davey's Corner

Davy's Corner is a section of our website dedicated to the latest tech talk from our Hibernia tech expert, David Lloyd. Please read below for this month's discussion,and check back here often for more!

Diversity Presentation

October 2008 - Click here to see why The Need For Physical Diversity For Submarine Cable Routing is so important and what our expert David Lloyd, Hibernia's Director of Network Design & Implementation, has to say about the cost of connectivity.

Tech Team

 

Hibernia Atlantic's tech team, some members pictured here at Hibernia's 2008 Holiday Party, is comprised of qualified, certified architects and engineers who are available 24/7/365 to service your network needs.

 

 

The tech team members

 shown in the picture are, from left to right, Ciaran Delaney, Eoin Tuomey, Josune Montalban, David Lloyd and Stephen Ryan.

 

If you have industry experience and would like to join our team, please email your CV, resume or video resume to jobs@hiberniaatlantic.com. We are always looking for qulified team members as we continue to grow our company.


Step Into The Future

>  Hibernia Atlantic has the most modern and diverse cable crossing the Atlantic

> Physical diversity with two, unique submarine cables in North and South Atlantic

>  Ability to drop traffic to any city in North America without touching NY, NJ or other major congested backhaul sites

>  Ability to drop traffic into London without touching Cornwall, Bude or Bristol common, backhaul routes

>  Fast European to North American connectivity, including 65 milliseconds round trip from Boston to Dublin

>  Dual protected routes with dynamic fall-over capacity and advanced fault

>  State-of-the-Art technology capable of delivering very high performance

>  The first 10G LanPhy provider across the Atlantic Ocean

>  99.99% Protected Services and 99% Unprotected Services (including 10G Waves)

Hibernia Atlantic can build to meet your network needs. For a free one-on-one network consultation, please email Eric Gutshall at: eric.gutshall@hiberniaatlantic.com.